Shipping policy

Last Updated and Effective: May 2025

1. SHIPPING SCOPE AND RESTRICTIONS

1.1 Geographic Limitations

Sage Cerebro ships SageSignal test kits exclusively within the United States
We DO NOT ship to: New York, New Jersey, or Rhode Island
We do not ship to U.S. territories or military addresses (APO/FPO)
International shipping is not available

1.2 Address Requirements

We ship only to verified residential addresses within eligible states
We DO NOT ship to P.O. Boxes to ensure secure delivery of biological test kits
All addresses undergo verification before shipment
Business addresses are evaluated on a case-by-case basis

1.3 Order Limitations

Limited to one (1) test kit per customer
Test kits are non-transferable and must be used by the purchaser

2. ORDER PROCESSING AND FULFILLMENT

2.1 Processing Time

Orders are processed within 1-3 business days after payment confirmation
Orders placed after 2:00 PM PST are processed the next business day
No processing or shipping on weekends or federal holidays

2.2 Address Verification

All shipping addresses must pass our verification system
If your address cannot be verified:
- We will contact you via email within 24 hours
- You must provide a valid, verifiable address
- Orders with unverifiable addresses will be cancelled and refunded

2.3 Incorrect Address Policy

IMPORTANT: You are responsible for providing accurate shipping information

If a package is returned due to an incorrect address you provided:

The order is considered fulfilled
You must place and pay for a new order
No refunds will be issued for customer address errors

3. SHIPPING METHODS AND DELIVERY

3.1 Standard Shipping Only

Estimated delivery: 5-7 business days via FedEx
Tracking information provided via email within 24 hours of shipment
No expedited shipping options available
Shipping charges calculated and displayed at checkout

3.2 Carrier Information

Primary carrier: FedEx (subject to change)
Customers cannot select alternative carriers
Signature confirmation not required unless specified

4. SAMPLE RETURN SHIPPING - CRITICAL INFORMATION

4.1 Return Shipping Instructions

READ CAREFULLY - FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN SAMPLE REJECTION

Return shipping is PREPAID via FedEx
You will receive a FedEx QR code with your test kit
Options for return:
- Schedule a FedEx pickup
- Drop off at any FedEx location

4.2 CRITICAL TIMING REQUIREMENTS

WARNING: Biological samples are time-sensitive and will degrade if not shipped properly

MUST ship sample on the SAME DAY as collection
ONLY ship Monday through Thursday
DO NOT ship on Friday, Saturday, or Sunday
DO NOT ship on holidays

4.3 Weekend/Holiday Shipping Warning

SAMPLES SHIPPED ON FRIDAY, WEEKENDS, OR HOLIDAYS WILL BE REJECTED

Samples sitting in transit over weekends will degrade
Degraded samples cannot be processed by the laboratory
You will need to purchase a new test kit at full price
No replacements or refunds for timing violations

5. UNDELIVERABLE PACKAGES

5.1 Reasons for Non-Delivery

Packages may be returned as undeliverable due to:

Incorrect or incomplete address
Refused delivery
Unable to forward
Unclaimed after delivery attempts

5.2 Undeliverable Package Policy

We will attempt to contact you once via email
If no response within 5 business days, the order is considered abandoned
Reshipping requires a new order at full price
No refunds for undeliverable packages

6. SHIPPING TEMPERATURE AND HANDLING

6.1 Temperature Requirements

Test kits must be stored at room temperature
Avoid exposure to extreme heat
Cool temperatures do not affect sample quality
Do not freeze test kits

6.2 Weather-Related Delays

We are not responsible for shipping delays due to weather or natural disasters
Samples compromised by temperature extremes during shipping delays will not be replaced
No refunds for weather-related sample degradation

7. DAMAGES AND LOSSES

7.1 Damaged Shipments

Inspect your package immediately upon delivery. If package appears damaged:

DO NOT USE the test kit
Take photos of all damage
Contact legal@sagecerebro.com within 48 hours
Save all packaging materials

7.2 Lost Packages

We are not responsible for packages confirmed as delivered by carrier
For packages lost in transit:
- We will initiate a carrier investigation
- Investigation may take 5-10 business days
- Replacement or refund at our discretion based on investigation results

7.3 No Shipping Insurance

We do not offer additional shipping insurance
Standard carrier liability applies

8. RISK OF LOSS

8.1 Transfer of Risk

Risk of loss transfers to you upon delivery to carrier
We are not liable once package is in carrier possession
Proof of shipment constitutes fulfillment of our obligation

9. FREE SHIPPING OFFERS

9.1 Shipping Costs

No free shipping threshold currently available
All orders subject to shipping charges
Shipping costs are non-refundable

10. CUSTOMS, DUTIES, AND TAXES

10.1 Domestic Shipping Only

As we ship only within the United States, no customs or import duties apply
Customers are responsible for applicable state and local taxes

11. THIRD-PARTY FULFILLMENT

11.1 Fulfillment Partners

We use third-party fulfillment partners for order processing and shipping
Partners are bound by confidentiality agreements
We are not responsible for third-party errors beyond our control

12. ORDER MODIFICATIONS

12.1 Changes to Orders

Once submitted, orders cannot be modified
Address changes are not permitted after order placement
To make changes, cancel (if possible) and place a new order

13. COMPLIANCE WITH OTHER POLICIES

13.1 Related Policies

This Shipping Policy should be read in conjunction with:

Terms of Service
Privacy Policy
Return and Refund Policy

13.2 Policy Conflicts

In case of conflict between policies, the Terms of Service prevail

14. CONTACT INFORMATION

14.1 Shipping Inquiries

For all shipping-related questions:

Email: legal@sagecerebro.com
Response Time: 1-2 business days
Include: Order number and tracking information

14.2 Emergency Shipping Issues

For urgent sample return issues ONLY:

Email Subject: "URGENT - Sample Return Issue - [Order Number]"
Same email address: legal@sagecerebro.com

15. ACKNOWLEDGMENT

By placing an order with Sage Cerebro, you acknowledge that:

You have read and understood this Shipping Policy
You accept all terms and conditions stated herein
You understand the critical timing requirements for sample returns
You acknowledge that all sales are final per our Return Policy

16. MODIFICATIONS TO THIS POLICY

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates acceptance of the updated policy.

IMPORTANT REMINDER: SAMPLE COLLECTION AND RETURN TIMING IS CRITICAL. FAILURE TO FOLLOW SAMPLE RETURN INSTRUCTIONS WILL RESULT IN TEST REJECTION AND REQUIRE PURCHASING A NEW KIT.